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REFERENCE

Get unstuck.

Find the symptom, check the likely cause, and continue without unnecessary repeat conversions.

3 min readUser guide

I cannot find the plugin

Search Figma Community for the exact name Unbondr Exporter and make sure you are looking at plugins. Open a Figma design file to run it. If your organization controls plugin access, ask its administrator to approve the plugin for your workspace.

The file is not accepted

Export a fresh screen with Unbondr Exporter and upload the downloaded JSON without editing it. Do not upload a .fig file, Figma link, or project backup.

For large screens, simplify the selected frame and reduce oversized assets. The importer limits a screen file to 20 MiB and 6,000 layers; individual assets and the overall asset payload also have limits. Hosting upload limits may be lower.

The project cannot accept this import

Wait for the project connection to finish loading. Confirm that you are using a Hygular project without a GitHub link. If creating a new page is blocked by a page allowance, consider appending to the current page.

Quota is unavailable or exhausted

Refresh quota in the dialog and check that you are signed in with access to the project. If the allowance is exhausted, wait for the displayed renewal or review the team’s plan. If a recent attempt is still reserved, allow it to clear.

A message saying Figma import is not configured is a service configuration issue. Re-exporting your Figma file will not fix it. Report the message to the person managing your Unbondr workspace or service.

The result looks different from Figma

Check that you exported the correct top-level frame and selected the intended responsive mode. Read the conversion notes. Missing fonts, fixed positioning, complex effects, or mismatched viewport variants can change the result.

Correct simple spacing or content issues in the editor. If you need to change the source design or conversion options, prepare those changes together before spending another conversion credit.

The conversion was interrupted

Check Recover a previous conversion first: the conversion may have completed even if the browser did not receive the result. Recovering a saved success avoids an unnecessary new conversion. If no result exists, refresh quota and retry after any pending reservation clears.

Report an issue clearly

  • Copy the exact error message.
  • Describe which step failed and which responsive mode you chose.
  • Include your browser and whether the problem repeats with a small test screen.
  • Share a screenshot or a minimal export only when it does not contain private content. Never include passwords or access tokens.
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